Account Deletion Policy
Last updated:
Overview
ExpenseLab allows company administrators to delete their company account and all associated data directly within the app or by contacting our support team. This policy explains how account deletion works and what data is permanently removed.
Who can delete a company account?
Only company administrators (users with the "admin" role) can request deletion of a company account. Regular users cannot delete the entire company account—they must contact their company administrator.
In-app deletion (recommended)
Company administrators can delete their company account directly from the app:
- Navigate to the Admin → Manage Company page
- Scroll to the bottom of the page to find the "Delete Company Account" section
- Read the deletion warning carefully
- Type the company name exactly as shown to confirm your intent
- Click "Delete Company & All Data" to proceed
Note: This action is permanent and cannot be undone. You will be immediately logged out and all data will be permanently deleted within 24 hours.
Deletion via support
If you cannot access the app or prefer to request deletion via email, company administrators can contact us at:
Please include:
- Your company name
- The email address associated with your admin account
- Confirmation that you are a company administrator
- Explicit request to delete the company and all associated data
We will verify your identity and process the deletion within 5 business days.
What data is deleted?
When a company account is deleted, the following data is permanently removed:
- Company information: Company name, settings, logo, and policies
- User accounts: All user profiles, roles, and authentication records for users in your company
- Expense data: All expense records, receipts, mileage logs, and attachments
- Approvals: All approval records and approval workflows
- Categories & budgets: All custom expense categories, P&L categories, and budget allocations
- Audit trails: All activity logs and audit records
- Vendor & reimbursement data: Vendor information, reimbursement requests, and payment records
- Subscriptions: Active subscription information and billing history
- Storage: All uploaded receipts, documents, and files stored in our cloud storage
Important: Data deletion is permanent and irreversible. We do not maintain backups after deletion is completed.
What data is retained?
For legal, security, and fraud prevention purposes, we may retain the following minimal information:
- Transaction records required for financial audits or tax compliance (as required by law)
- Anonymized usage analytics that cannot be linked back to your company
- Logs related to security incidents or terms of service violations
Any retained data is stored securely and is not used for any purpose other than legal compliance.
Subscription & billing
If your company has an active paid subscription:
- Subscriptions purchased via Apple App Store or Google Play Store are managed by those platforms. Deleting your company account does not automatically cancel your subscription. You must cancel through the respective app store.
- No refunds are provided for unused subscription time when you delete your account.
- We recommend canceling your subscription before initiating account deletion to avoid future charges.
Re-activation
Once a company account is deleted, it cannot be recovered or re-activated. If you wish to use ExpenseLab again in the future, you will need to create a new company account and start fresh.
Contact us
If you have questions about account deletion, data retention, or this policy, please contact us at support@expenselabapp.com.