We’re here to support you
Email us at support@expenselabapp.com with issues, questions, or feature requests. Our goal is to support your small business with fast, helpful responses.
Frequently asked questions
Is ExpenseLab free to use?
Yes. The Free plan includes receipt capture, mileage tracking, basic approvals, CSV export, and up to 10 client invoices a month. Paid plans (Business and Professional) raise those limits and add multi‑level approvals, OCR, and advanced reporting.
Does ExpenseLab support invoicing clients, not just expense tracking?
Yes. Every plan includes client invoicing: add line items and tax, send a branded PDF, and track payments as sent, partially paid, or paid. Invoice limits scale with your plan, from 10/month on Free up to 1,000/month on Professional.
What platforms does ExpenseLab run on?
ExpenseLab is available on iOS, Android, and as a web app at app.expenselabapp.com (the web app is view/use-only for paid-plan purchases, which happen through the App Store or Google Play).
How does receipt scanning work?
Snap a photo of a receipt and OCR automatically reads the merchant, amount, and date so you don't have to type them in. You can always correct anything it gets wrong before submitting.
Can more than one person approve expenses?
Yes. Business and Professional plans support approval workflows, including two‑level approvals on Professional, so larger teams can route expenses to the right manager automatically.
Does ExpenseLab track mileage?
Yes, mileage tracking and reimbursement is included on every plan, including Free.
Can I bulk import expenses from a spreadsheet?
Yes. Company admins can download a CSV template, fill in one row per expense, and upload it to import them all at once — useful for migrating historical data or entering a batch from another system. Before anything is imported, ExpenseLab flags rows that look like they match an expense already submitted (same vendor, date, and amount) so you can review and uncheck true duplicates. You also choose whether imported expenses are auto‑approved or sent to the approver queue like normal, and you'll see how many were added and their total amount when the import finishes.
Can I send quotes/estimates and convert them to invoices?
Yes. Create a quote with line items and tax, send it as a PDF, and once a client accepts, convert it to a real invoice in one click — carrying over the recipient, line items, tax rate, and note. Quote limits scale with the plan: 1/month on Free, 3/month on Business, and unlimited on Professional.
Can I see client or project profitability?
Yes. Reports includes client/project profitability, comparing what you've invoiced a client against what you've spent on them (using the same client tagged on both invoices and expenses) to show net profit per client.
How do I get help if I have a problem?
Email support@expenselabapp.com with what you were doing, what you expected, and a screenshot if you have one. We aim to respond within 1–2 business days, with priority support for Professional plan customers.
Built by, for, and with small businesses
ExpenseLab is developed by a small team that runs a small business—so we build what we need and what you ask for. We focus on practical improvements that save time, reduce errors, and keep you audit‑ready without enterprise complexity or cost.
Your feedback directly informs our roadmap. If there’s a workflow that would make your life easier, tell us at support@expenselabapp.com.